Last updated: 31 July 2026
These terms apply to paid estimate sessions, portfolio reviews, fee comparisons, and PC calculator orientations offered by Orchestrate API Digital. They do not cover token purchases, custody, or third-party software licences sold by others (including Microsoft Store).
Eligibility overview
Refunds depend on how far preparation has progressed and how much notice you give. Informational website browsing is free and has no refund concept.
Cancellation by you
- More than 48 hours before the session: Full refund of session fees paid, or free reschedule to a new slot.
- 24–48 hours before: 50% refund of the session fee, or one complimentary reschedule within 30 days.
- Less than 24 hours, or no-show: Session fee is non-refundable. A new booking requires a new fee. Deposits for evening slots are non-refundable inside this window.
Rescheduling
One reschedule with at least 48 hours’ notice is available without charge. Further changes may be treated as a cancellation under the timetable above.
Work already started
If we have already prepared custom parameter research or a draft portfolio summary for a quoted review and you cancel inside 48 hours, we may retain a reasonable portion of the fee reflecting work completed — typically up to 40% — and refund the balance. We will explain the split in writing.
Materials and third-party licences
Orientation sessions may help you install the Smart Crypto Calculator PC from Microsoft Store. Store purchases and licences are governed by Microsoft’s terms; we cannot refund those charges. Printed handouts we create remain yours; we do not reclaim them when a session is completed.
Deposits
Evening desk bookings may require a deposit confirmed by email. Deposits apply toward the session fee. They are refundable under the same notice rules as session fees unless we state otherwise when you pay.
How to request a refund
Email info@orchestrateapi.digital with your name, session date, and reason. Phone +852 2895 8888 during Hong Kong business hours for urgent timing questions. We confirm the decision within five business days.
Processing time and method
Approved refunds are returned by the original payment method within 10–14 business days after approval. Bank or processor delays may add time beyond our control.
Sessions we decline
If we cancel because we cannot obtain reliable parameters for a network you requested, you receive a full refund or a free switch to another estimate type. If we end a session because you refuse to stop sharing keys or engage in prohibited conduct, fees already earned for time spent may be retained.
Exceptions
Force majeure events (severe weather warnings that close the building, for example) allow free reschedule or full refund at your choice. This policy does not limit any non-waivable rights you have under Hong Kong law.